Orders & Account Support

HEY THERE!

Here is a list of the usual questions we get asked about setting up an account and using our website. If you still can’t find the answer you are looking for, please get in touch at Aywakidah@gmail.com!

ORDERS & ACCOUNT SUPPORT

Is your website safe?

SECURITY

Don’t worry, you’re always in safe hands when shopping with Aywa Kidah, as we use the latest security measures to protect your details.

We would also suggest that when you set up an account with us that you use a different password other than use the same one as your other accounts else where, as well as using a mixture of numbers, symbols and different case letters. Here is a great site for help setting a strong password.

Why can’t I log into my account?

TROUBLE LOGGING IN

We’re sorry you’re having some technical problems. Please double check there isn’t a space in front of your email address when you are trying to log in. If needed you can always request a password re-set. any other issues, please get in touch at Aywakidah@gmail.com.

Can I change my password?

CHANGING PASSWORD

Changing your password is straight forward and is a great idea to do from time to time for security reasons. You can find a link to reset your password on your Aywa Kidah account. If you’re still struggling, please get in touch at Aywakidah@gmail.com and we’ll sort this out for you.

How do I change my shipping or billing address?

CHANGING SHIPPING & BILLING ADDRESS

On the move? No problem! Simply log into your Aywa Kidah account and head over to the ‘address’ section. You can update any addresses on your account here for future use. Please note this does not apply once the order has been placed – we are unable to change an address at this stage.

What currencies do you take?

PAYMENT CURRENCIES

When you’ve placed an order with us, it will always be converted into GBP/ sterling by your bank.

 

Can I exchange an item for something else?

EXCHANGE POLICY

Not quite the right fit? Had a change of heart? Unfortunately, we don’t offer exchanges at present, but if you would like to return your order within 14 days we will refund you.

 

Can I cancel / make changes to my order?

CHANGES TO ORDERS

You can change what’s in your online shopping cart as many times as you’d like before you click ‘PLACE YOUR ORDER’. Sadly, after this point, you will be unable to make changes to your order. We process our orders with an on-demand supplier, who start creating your products just for you as soon as they get the order meaning that sometimes it’s not possible for us to make changes.

 

Where is my order?

TRACKING AN ORDER

Waiting patiently for your Aywa Kidah parcel dropping on your door-mat? We feel you. We’ll let you know when your dope goodies are on the way by sending you an email containing your all-important tracking information.

If you need any help with tracking your order, we are here to help. Email us at aywakidah@gmail.com

 

Why haven’t I received a confirmation email?

NO CONFIRMATION EMAIL

If you haven’t received an email to confirm your order, you don’t need to panic. Please double check that you entered the correct email address and take a look in your junk folder as it could be hiding in there. In the time being, you can log into your account and find your order details under ‘latest orders’.

If you are concerned at all, just contact us and we can look into this for you. Email us at awyakidah@gmail.com.

 

Why have I been charged tax?

TAX

The prices on our website include 20% tax, which applies to all luxury items in the UK. This is broken down on your invoice for our international customers. Please don’t worry, we aren’t charging you any extra. If you would like some more information on this, please contact us on aywakidah@gmail.com.

 

Why has my order been cancelled?

CANCELLATION

Our items can sell out super quickly due to high demand and occasionally an item you have ordered may become out of stock. Thankfully this doesn’t happen often. If an item in your order does sell out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, they will be dispatched ASAP and the out of stock item will be refunded.

 

STILL NEED HELP? DROP US A LINE BELOW

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